LeCornu Furniture Centre is committed to providing the highest levels of customer service in the retailing of furniture and floor coverings, and has created this Privacy Policy in order to demonstrate its firm commitment to privacy.
We are bound by the National Privacy Principles under the Privacy Act, and this document outlines the types of information we collect and how it is used.
LeCornu Furniture Centre will update this privacy policy if required. If it is changed, the changes will be updated on our website (www.lecornu.com.au) and displayed in store, so that you are always aware of the sort of information collected, how the information may be used, and under what circumstances it may be disclosed by LeCornu Furniture Centre.
Please note that if at any time LeCornu Furniture Centre is required by law to release information about you or your organisation, LeCornu Furniture Centre must cooperate fully.
How Do We Collect Information?
LeCornu Furniture Centre collects information about you in a number of ways, including:
- Directly from you, when you provide information by phone or in documents such a sales order;
- Directly from you when you provide information for the purpose of applying for credit through our agency with AGC;
- From third parties such as credit reporting agencies or your representatives;
- Directly from you to enable mailing out of catalogues.
- If you choose not to provide personal information, we may not be able to provide you with the products/services you require, or the level of service we believe appropriate.
Purpose of Collecting Your Information
We will only collect personal information necessary to provide the product/service. These purposes may include:
- Ensuring that product ordered can be correctly delivered, and that we can contact you regarding delivery dates;
- Completing the application forms for credit providers for the purpose of your gaining finance for the purchase of our products;
- Gaining adequate security for the purpose of loaning trailers for customer pick-ups;
- Ensuring that floor coverings can be measured and properly installed;
- Ensuring that after sales services can be provided;
- Conducting appropriate checks for credit-worthiness;
- Meeting legal and regulatory requirements.
Who Does LeCornu Furniture Centre Disclose Personal Information To?
For the purposes set out above, we may disclose your personal information on a confidential basis to organisations outside LeCornu Furniture Centre. These disclosures to third parties include:
- Delivery drivers or other common carriers to enable delivery of product;
- Floor Covering Measurers and Layers to enable installation of products;
- Credit providers for the purpose of completing your application for finance;
- Subcontractors for the purpose of providing After Sales services.
How Will LeCornu Furniture Centre Keep your Personal Information Secure?
Personal Information you provide is stored on computer systems as well as held manually. We will safeguard your personal information according to strict standards of confidentiality and security.
We will limit the collection and use of customer information to the minimum we require in providing you with the best possible products/service. Whenever we pass on information to other organisations, we will require them to conform to our privacy standards and/or that they have adequate standards in place.
We will ensure that employees that have access to personal information are properly trained in the handling of such information.
How Can You Access Your Personal Information?
You have a right to access your personal information, subject to some exceptions allowed by law. Access can be gained by contacting the LeCornu Privacy Officer.
LeCornu Furniture Centre reserves the right to charge a fee for searching for and providing access to your information.
How to Contact Us
If you have any questions about this Privacy Policy or require more information about how we manage your personal information, please contact us on (08) 8292 3333 between 9.00am and 5.00pm Monday to Friday. Alternatively, you can email or write to our Privacy Manager at, privacymanager@lecornu.com.au or PO Box 296, Goodwood, SA 5034. |
