Customer Service Policy | Le Cornu

Customer Service Policy

Le Cornu pride itself on its commitment to resolve customer service concerns in a prompt and satisfactory manner in order to promote and achieve great customer service and customer satisfaction. Le Cornu recognises that it is important that customers have the right to provide feedback or complain, to be heard and have the right to receive a response.

Customer feedback is a vital way of ensuring Le Cornu provides the best possible product and service to its customers. Customer feedback can highlight areas of the Le Cornu business that may need improvement and provide insight and knowledge into the expectations of our customers.

At all times, feedback will be treated in a polite and courteous manner and be provided with complete and accurate explanations regarding their complaint and resolved in an efficient, fair and quick manner.

Le Cornu has developed customer service communication procedures that are consistent with AS/ISO 10002:20006 Customer Satisfaction – Guidelines for complaints handling in organisations.

If you wish to provide feedback you can contact us in the following ways:

Le Cornu Furniture and Carpet Centre

PO Box 296, Goodwood SA 5034

Most issues should be able to be addressed at the first point of contact. If it takes longer, it may be referred to Le Cornu's Customer Service Manager. If the matter is not resolved to your satisfaction please contact Le Cornu's Compliance Manager:

Compliance
Le Cornu Furniture and Carpet Centre
PO Box 296, Goodwood SA 5034

Feedback relating to the company's marketing and advertising activities, or any other nature pertaining to the operations of Le Cornu should be directed in the first instance to the Compliance Manager.

Please provide all relevant details which will be recorded and passed on to an appropriate person for action.

How your feedback will be managed or complaint will be resolved:

  • Your complaint will be acknowledged either by telephone or in writing.
  • You will be kept informed of the progress of the investigation.
  • We aim to resolve your complaint within 10 - 15 working days.

If you are not satisfied with our response:

For South Australia, you can contact the South Australian Office of Consumer and Business Affairs, a government agency who will review your concern and assist.

Their contact details are:

Office of Consumer and Business Affairs (OCBA)
Consumer Affairs
GPO Box 1719, Adelaide SA 5001
Telephone: 131 882
Facsimile:(08) 8204 9769
E-mail: metro.cab@agd.sa.gov.au
Web: www.ocba.sa.gov.au/consumeradvice/index.html

For the Northern Territory you can contact the Office of Consumer Affairs, a government agency who will review your concern and assist.

Their contact details are:

Consumer Affairs

Department of Justice
PO Box 40946, Casuarina NT 0811
Telephone: (08) 8999 1999 or 1800 019 319
Email: consumer@nt.gov.au
Web: www.nt.gov.au/justice/consaffairs

Records of Complaints

To assist us with our goal of continuous improvement, we will keep a record of all feedback made and the outcome. This will allow us to appropriately deal with any systemic or recurring issues within our company. A monthly report of all feedback received will be provided to Le Cornu's management. All personal information that we collect in order to resolve your complaint will be appropriately handled in accordance with our privacy policy which you can access on our website.

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